Refund policy

Return and Refund Policy

At Mlyer, we want you to be satisfied with your purchase. If something is not quite right, eligible products may be returned or exchanged in accordance with the conditions below.

Please review this policy carefully before submitting or mailing a return.

Return Window

Mlyer accepts eligible returns within 30 days of the confirmed delivery date.

The 30-day return period begins on the date the shipping carrier marks your order as delivered.

We accept returns for both:

• Defective products.

• Non-defective products.

Returns requested or shipped after the 30-day return period may be refused unless otherwise required by applicable law.

Product Condition

Mlyer accepts returns of new products only.

To qualify for a return, the product must:

• Be unworn.

• Be unwashed.

• Be unused.

• Be undamaged.

• Remain in its original condition.

• Have all original tags attached.

• Include original packaging where applicable.

• Include all accessories and components supplied with the product.

• Be free from makeup, deodorant, perfume, fake tan, stains, odors, smoke, pet hair, or other signs of wear or use.

• Be returned within the applicable 30-day return period.

• Have valid proof of purchase from Mlyer.

Returned products that do not meet these requirements may be refused.

Trying On Products

Customers may reasonably try on clothing to determine fit.

When trying on a product, please take care to avoid transferring:

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Body products.

• Other stains or marks.

A product that has been worn beyond normal fitting or shows signs of use may not qualify for return.

Non-Returnable Products

Products clearly identified as Non-Returnable or Final Sale before purchase are not eligible for ordinary return or exchange.

For hygiene or product-integrity reasons, certain products may also be non-returnable once opened, worn, used, or if an applicable hygiene seal has been removed.

Any product-specific return restriction will be displayed on the relevant product page or during checkout where applicable.

This restriction does not prevent a customer from contacting Mlyer if a product arrives damaged, defective, incorrect, or where applicable law provides additional rights.

Sale and Promotional Products

Sale products may be returned within the applicable 30-day return period if they otherwise meet this policy, unless the product was clearly marked as:

• Final Sale.

• Non-Returnable.

Any special return conditions applying to a promotion will be disclosed before purchase.

Exchanges

Mlyer accepts exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability.

Customers may request an exchange for an available:

• Size.

• Color.

• Other eligible product variation.

The original product must meet all return-condition requirements.

If the requested replacement is unavailable when the return is processed, we may contact you to select another available option or issue a refund to the original payment method.

How to Start a Return or Exchange

Before mailing a return, please contact:

Email: info@mlyer.com

Please include:

• Your full name.

• Order number.

• Email address used for the order.

• Product or products you wish to return.

• Reason for the return.

• Whether you are requesting a refund or exchange.

• Clear photographs if the product is damaged, defective, or incorrect.

After reviewing your request, we will provide the applicable return instructions.

Please do not mail a return before receiving the appropriate return instructions.

Return Method

Returns are accepted by mail.

Customers must securely package the returned product and follow the return instructions provided by Mlyer.

We strongly recommend using a tracked shipping service and retaining:

• Your shipping receipt.

• Tracking number.

• Proof of postage.

The returned parcel remains the customer's responsibility until it is successfully delivered to the authorized return location.

Return Shipping Costs

For non-defective returns, including returns because of:

• Change of mind.

• Size.

• Fit.

• Color preference.

• Style preference.

• Accidental ordering.

the customer is responsible for return shipping costs.

Return labels and return postage for these returns are the customer's responsibility.

Original shipping charges are generally non-refundable for non-defective returns.

No Restocking Fee

Mlyer does not charge a restocking fee for eligible returns.

A return may still be rejected if it does not satisfy the product-condition, return-window, or other requirements of this policy.

Defective, Damaged, or Incorrect Products

Please inspect your order after delivery.

If your product arrives:

• Damaged.

• Defective.

• Incorrect.

• Missing an included component.

• Materially different from what you ordered.

please contact us as soon as possible at:

Email: info@mlyer.com

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the full product.

• Close-up photographs of the defect or damage.

• A photograph of the product tag or label where applicable.

• Photographs of the packaging or shipping label where relevant.

Please keep the product and its packaging until the matter has been resolved.

Return Shipping for Defective or Incorrect Products

When Mlyer confirms that a product arrived defective, damaged, or incorrect, Mlyer will be responsible for reasonable return shipping costs.

Depending on the circumstances, we may:

• Provide a prepaid return label.

• Reimburse reasonable approved return postage.

• Send a replacement.

• Approve an exchange.

• Issue a refund to the original payment method.

Please contact us before purchasing return postage for a defective or incorrect product if reimbursement is requested.

Return Inspection

All returned products may be inspected before a refund or exchange is approved.

We may verify:

• Product condition.

• Original tags.

• Original packaging.

• Signs of wear or use.

• Stains, marks, or odors.

• Accessories and components.

• Whether the returned product matches the original order.

After inspection, we will notify you whether the return has been approved or rejected.

Refunds

When an eligible return is approved, the refund will normally be issued to the original payment method used for the purchase.

Refunds may be available for:

• Eligible non-defective returns.

• Confirmed defective products.

• Damaged products.

• Incorrect products.

• Products that cannot be replaced.

• Orders canceled by Mlyer after payment.

• Other circumstances where applicable law requires a refund.

Refund Processing Time

After an eligible return has been received, inspected, and approved, Mlyer will normally process the refund within:

5 business days

Once the refund has been submitted, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

This additional posting time is determined by your financial institution or payment provider and is outside Mlyer's control.

Original Shipping Charges

Original shipping charges are generally non-refundable when a customer returns a non-defective product because of:

• Change of mind.

• Size or fit.

• Color preference.

• Style preference.

• Accidental ordering.

If an entire order is refunded because Mlyer sent an incorrect product, the product arrived defective or damaged, or applicable law otherwise requires reimbursement, the applicable original standard shipping charge may also be refunded.

Rejected Returns

Mlyer may reject a return if:

• It is outside the 30-day return window.

• The product has been worn.

• The product has been washed.

• The product has been used.

• The product has been altered.

• The product was damaged after delivery through customer use.

• Original tags have been removed.

• Required packaging or components are missing.

• The product contains makeup, deodorant, perfume, fake tan, stains, odors, pet hair, or other signs of wear.

• The product was identified as Non-Returnable or Final Sale.

• The returned product does not match the original order.

• The product otherwise does not satisfy this policy.

If a return is rejected, we will contact the customer regarding the available options.

The customer may be responsible for the cost of having a rejected product returned to them.

Lost Return Parcels

Customers are responsible for retaining tracking information for return parcels.

If a return is lost before reaching the authorized return location, the customer may need to file a claim directly with the carrier used to send the return.

Mlyer cannot complete a refund or exchange for a parcel that has not been received unless acceptable evidence confirms delivery to the authorized return location.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Orders may enter processing shortly after payment, so we cannot guarantee that every cancellation or modification request can be completed.

If an order has already been processed or shipped, it may no longer be canceled.

Once an order has shipped, the customer must wait for delivery and then follow this Return and Refund Policy if a return is required.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded under applicable law.

If applicable consumer protection law provides rights that are more favorable than this policy, those legal rights will apply.

Changes to This Policy

Mlyer may update this Return and Refund Policy from time to time to reflect changes in our operations, services, or applicable requirements.

The version displayed on our website at the time of purchase will apply to the applicable order, subject to any rights provided by law.

Contact Us

If you have questions about returns, exchanges, defective products, or refunds, please contact:

Email: info@mlyer.com